Who is Responsible for "Customer Service" in Your Company?

...Everybody!

Elements of
Extraordinary
Customer Service

Businesses concerned with improving their customer service have a new tool to help them reach that goal.

Extensive research has identified ten specific behavioral characteristics and proficiencies essential to extraordinary customer service. Profiles'
Customer Service Perspective assesses your job
candidates and employees to see how they score in
each of these important areas. Additionally, you
customize the assessment and define forty-nine
aspects of great customer service as they apply to
your business.

Customer Service Perspective is designed to be the catalyst for a dynamic program of increased customer service awareness leading to measurable improvements in customer satisfaction and reductions in customer complaints. Results of the assessment are assured by an extensive study of validity and reliability.

Mahaffey customizes the Customer Service Perspective to mesh with a company's specific policies and procedures.Survey results can be used for employee selection or to indicate training and coaching needs.

Customer service is an important part of everybody's job. When we think about customer service, we can't be limited to those who have 'customer service' in their job title, nor should we ignore internal customers. Every employee serves others as a part of doing their job and if they don't do it well, the overall effectiveness of the business is affected.

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